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Terms and Conditions

General Terms

When ordering products, you enter into a contract with Smartshake’s UK distributor, Harper Innovations. All the products on our website are meant for immediate delivery. We strive to reproduce reality as accurately as possible in regard to color and proportion, but cannot guarantee that the images on this website exactly reflect the real appearance of the products.

Right of return

If you wish to return a product from your order, let us know within 14 days of receiving the products via email to sales@harperinnovations.co.uk and return the product to our returns address via recorded delivery. Our returns address is:

Unit 3 Sovereign Business Park
Wyvern Avenue
Stockport
SK5 7DD

For your return to be approved, the product must be undamaged, unused, and inside its original packaging. As a customer, you assume the risk of delivery, including any damage or misdelivery. Once we receive the return and confirm that the product is intact, we will refund you within 14 days, and notify you of the refund.

Force Majeure

If any of the following events were to disturb the delivery or sale of your order, Smartshake AB is not obligated to complete its contracts: Strikes, war, national states of emergency, sabotage, natural disasters, abnormal market downturns, actions by the government, criminal activity targeting the company, major accidents, blockades.

Damages during transportation

If you discover damages to your package when retrieving it at the postal service location, you are to immediately notify the postal employee. If you discover damages later, send an email to our Customer Support at sales@harperinniovations.co.uk. The customer is responsible for any damages that may occur during return shipping.

Corporate information

Harper Innovations Limited
Unit 3 Sovereign Business Park
Wyvern Avenue
Stockport
SK5 7DD

Privacy notice

Read Harper Innovations Limited for smartshake.co.uk´s Privacy notice.

By completing purchases through smartshake.co.uk, you approve these terms and conditions.

We reserve the right to alter any of the terms.